May 27, 2019 - Governor Philip Lowe had the opportunity yesterday to see, hear, and experience first-hand the approach NPA is taking to addressing its future challenges. Amongst other things, he was briefed on Business Excellence, strategic projects across the organisation, new methodologies introduced to improve business performance, and the marketing and communication work initiated across the last 12 months.
The tour involved 15 separate presentations involving 22 employees which covered corporate strategy, quality control, new capabilities such as the Proofing Laboratory and the Rapida press, and the visual communication of our activity boards. Governor Lowe’s interest in the data being generated in various projects led to a range of informed questions at each presentation into the progress being made and the further work required to meet the objectives of each initiative.
The Governor expressed great satisfaction after his tour, noting that the quality of the presentations from across the organisation and the level of employee engagement in their work was very impressive. Further, he expressed confidence in the plan and people that are in place to ensure NPA can improve its performance as it moves forward.
In a subsequent email to NPA CEO Malcolm McDowell, the Governor wrote “Thank you very much for yesterday. I was very impressed with the transformation that you are overseeing. I was encouraged by the passion of the various people who spoke and their ability to articulate what they were seeking to do and why they were doing it. Keep up the good work.”
NPA Board Chair Chris Aylmer, who is also Head of Risk and Compliance at the RBA, noted that even though he had visited NPA in recent months, he had noticed further incremental changes across the business.
“Each time I come here, I can see the progress that is being made across the business and it’s exciting to see,” says Mr Aylmer.
RBA Governor Phillip Lowe chats with NPA Passports Production Manager Roy De Freitas as CEO Malcolm McDowell looks on.